Customer Feedback Survey

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We hope you enjoyed your recent rental with Go West. To continually improve our business and customer service delivery, we would appreciate any feedback you can give on your experience.
It is via comments from our customers that we can ensure our positives are continued and any negatives are resolved quickly.
Please Check the boxes below with 1 being totally dissatisfied 5 being totally satisfied

Initial Contact

Office Service

1

2

3

4

5

N/A

Hire Day Service

1

2

3

4

5

N/A

Pricing

1

2

3

4

5

N/A

Efficiency of answering queries

1

2

3

4

5

N/A

Bus

Appropriateness for job

1

2

3

4

5

N/A

Cleanliness

1

2

3

4

5

N/A

Mechanical Soundness

1

2

3

4

5

N/A

Charter Service

Punctuality

1

2

3

4

5

N/A

Driver Courtesy

1

2

3

4

5

N/A

Driver Dress

1

2

3

4

5

N/A

Driver Attitude

1

2

3

4

5

N/A

Self Drive

Self Drive Bus Familiarization

1

2

3

4

5

N/A

Self drive courtesy of cleaning/mechanic staff

1

2

3

4

5

N/A

Ease of return procedure

1

2

3

4

5

N/A

Invoicing/refunding policy

1

2

3

4

5

N/A

Additional Comments

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